FAQ (Questions and Answers) for consumers

The “HelpMyFood anti-waste” application is available on the App Store for iOS users and on Google Play for Android users or directly in PWA version for use from an internet browser. Simply search for “HelpMyFood” and follow the instructions to install it.

Yes, using the HelpMyFood app is completely free for consumers. There are no hidden fees or subscriptions required.

Once logged into the app, you can browse local offers based on your location. You can also use filters to refine your search by product type or merchant.

Absolutely. HelpMyFood collaborates with local traders renowned for the quality of their products. We ensure that the offers meet our high standards.

Yes, many merchants offer organic and eco-responsible products. You can filter offers to find products that meet your specific criteria.

Yes, many merchants on HelpMyFood offer vegetarian and vegan options. Use the search filters to find products that meet your dietary preferences.

Reductions are directly applied by merchants. You will see the initial price and the price after reduction in the promotions listing.

HelpMyFood is available in many regions. If the app is not yet active in your region, stay tuned, as we are growing quickly! Also, don’t hesitate to talk to your local merchants about HelpMyFood.

Yes, you can make purchases directly on the app. Select the offers that interest you, add them to your cart, and follow the instructions to finalize your purchase.

Payments are made directly via the application. We accept major credit/debit cards and other payment methods like Apple Pay, Google Pay or PayPal.

After making a purchase, a QR code will then be generated in the “My Orders” section of your application. Simply present this code to the merchant to collect your products.

Available quantities may vary depending on offers and merchants. See the offer details on the app for specific information.

Of course ! We are always looking for new partners. You can suggest a merchant to us via our contact form on the app or website. You can also talk to your merchants about HelpMyFood directly.

We work exclusively with local merchants who are committed to providing fresh, quality products.

Currently, HelpMyFood mainly focuses on food products.

Yes, you can save your favorite merchants and create a favorites list for quick and easy access.

You can enable notifications in the app settings to receive alerts about new offers and promotions.

After collecting your purchase from the merchant, you will have the possibility to leave a review on the product and the merchant via the application. Your feedback is valuable to the HelpMyFood community.

You can contact us via the “Hot-Line” option in the HelpMyFood app. Alternatively, you can send an email to our customer service at [email protected] or from the contact page of our website. We are here to help you !

HelpMyFood is designed to help you increase your purchasing power by giving you access to significant discounts on quality products. By using our app, you can take advantage of exclusive promotions from local businesses, allowing you to save on your daily purchases while supporting the local economy. To find out more, visit our page dedicated to purchasing power and smart purchases.

HelpMyFood allows you to benefit from the advantages of local shops, such as the freshness and quality of products, while saving money. Our app connects you to local deals, allowing you to discover and purchase local products at great prices, strengthening your community while controlling your budget. Find out how on our page dedicated to local shops.

With HelpMyFood, you can contribute to the fight against food waste while having total transparency over your purchases. Our platform offers clear and detailed offers, allowing you to choose precisely what you buy. This helps you make responsible purchasing decisions without the surprise of traditional shopping carts. For more information, see our page dedicated to combating food waste.